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See what some of our customers are saying about us:
Donna.
Langhorne, PA
I have to tell you I had the best experience with
Labtrade!! I saw a ring on e-bay that I absolutely
loved. It came with a Labtrade Gemological Laboratory
report. I wanted
to know that the ring was real. So I called Labtrade's
Customer Service. I spoke to a
gentleman who was so genuinely kind and helpful in
the nicest way. He said it was
important to Labtrade's honest reputation and he welcomed
my phone call. He also walked
me thru the web site so I understood just where and
how to ask my question. He then got
back to me swiftly with my answer. Labtrade represents
the way we all want to be treated, with integrity,
kindness and with genuine, friendly help. Continue
Sam & Sherry Brock.
Highland Sales and Pawn., Hardy, Ak.
My husband and I have a small pawn shop in northern
Arkansas, he saw Labtrade's article in National Pawnbroker's
magazine. He approached me with the idea of sending
off several of our better pieces. I was dead set against
the idea. People I didn't know would be handling priceless
pieces of jewelry. Needless to say, I gave in and
have never been more pleased. You actually talk to
a living breathing person, NO RECORDINGS OR PRESS
1 FOR NEXT OPERATOR! Our inventory in actuality was
only gone about 5 business days. They were true to
their word, my jewelry was returned polished in boxes
with individual appraisals. I was very surprised with
some of my pieces they were valued more than I would
have imaged. I will definitely be using them again.
They were professional, polite and very user friendly.
They walked you thru every step of the way. I would
highly recommend their services. Continue
Murray Horowitz.
City Pawn Shops., Baton Rouge, La.
I learned about Labtrade from the National Pawnbrokers
Internet Network. I decided to try the 20/20 program.
I was very pleased with the results. The 20 pieces
of jewelry I sent, came back in a beautiful display
case with an excellent description/photo and retail
value. Within 48 hours of receiving the shipment,
we sold 1 piece with enough profit to cover the expense
of all 20. You can be sure I will send more jewelry
and be using their program on a regular basis. Continue
Dave Crume.
Chief Operating Officer Capitol City Pawn & Jewelry
President Kansas Pawnbrokers Association 2005 Director
National Pawnbrokers Association.
I started with the LGL 20/20 program a few months
ago, and I can't tell you enough how pleased I am
with the results! The new appraisels were an instant
hit with our customers, and helped give my sales people
the confidence they needed to sell gemstones as gemstones,
and diamonds as diamonds. And as I'm sure as others
have found out, with the higher retails that we got
on just one ring paid for the appraisels on the entire
lot! I have since sent and received a second batch
(with less than a two week turnaround) and am making
plans on a third, fourth, and fifth very soon. Thank
you LGL! Continue
Scott Pasternack.
Pasternack's Pawn Shops., Aurora CO
Labtrade has been a wonderful company to deal with.
Their 20/20 program has been great for business. We
have always sold our jewelry at wholesale prices,
but now with the retail labtrade certs the customers
know right away what kind of deal they are getting!
Our profit margin has also gone up on these certed
rings! I would gladly recommend Labtrade to anyone
in our industry! If you want to find out more about
my experiences with labtrade please email me at pawnmstr@aol.com.
What a pleasure labtrade has been to work with! Continue
Robert Moulton.
National Jewelry & Pawn, Wilmington NC
I was referred to LGL by a friend of mine, so I decided
to try them out. I thought that having an independant
valuation of selected items would show my customers
what a bargain my prices were. What I did not expect
was for me to find a "sleeper". I sent LGL a colored
stone ring that we had priced for $169. It was pretty,
but we thought that it was a synthetic. We were stunned
when we found out that it was a genuine blue sapphire
with an appraised value of over $5000! You can bet
that we will continue to be a LGL customer! Continue
Som Bahrami.
B & B Diamond Dealers LLC, Montgomery Village, MD
Dear LGL I got the stones and I must say the presentation
is excellent. Customer service is excellent. You guys
are polite and courteous unlike most labs who don't
take the time to talk to their clients. Prices are
great!! You guys are on to something great here. Keep
up the good work I will be referring as many people
as I can. Continue
Patrick McKinley.
Diamond Gallery, Dallas TX
Thank you for the fast turn around on the two solitaire
diamond rings. We especially appreaciate you keeping
us informed of the status during the evaluation period.
We will be certain to use you again. Continue
Aron Starratt.
San Jose, CA
With Labtrade's quick turn around time and very reasonable
prices, there's no reason not to have your gemstones
verified and appraised. Very nice reports. If you
have any questions, you can call Labtrade and they
actually answer the phone! Thank you Labtrade for
the good service and follow up. I will have more stones
on the way to you soon and I have just referred a
fellow gem trader friend to you. Continue
Paul D.
Simi Valley, CA
I had to sell a string of pearls and I knew nothing
about pearls or how to sell them, so I looked on eBay
to see what others were doing. I saw LabTrade's grading/appraisal
certificates appear on many of the "upper-scale" eBay
listings. I wanted LabTrade's professional looking
certificate to appear in my listing, as well. I followed
the instructions on their easy-to-use website and
paid for an appraisal. From beginning to end, I was
very pleased with their prompt, professional service.
Their follow-through was phenomenal. They kept me
updated every step of the way. I would, and will use
them again. Continue
Angela Villegas.
Long Beach CA
I found Labtrade via a Google search. I was looking
for a reliable gem and jewelry appraisal service and
was having difficulty finding a satisfactory one in
my area. I chose Labtrade based on their website,
which is helpful and very easy to use, and makes clear
that the staff is knowledgable and reliable. Indeed,
that was exactly the experience I had with Labtrade:
they were knowledgable and reliable. In addition,
their communication with me was excellent. I was treated
as a person, not as a number, and more than that as
a valued customer. This surprised me somewhat since
I am only an ordinary consumer, not a dealer, wholesaler,
retailer, or other gem / jewelry professional. The
appraisal itself was presented in a clear and compact,
yet easy-to-follow, fashion. The turnaround time was
quick, the service impeccable. All of my questions
were answered promptly and with concern. And last
but not least, the price was right. I would very much
recommend Labtrade to anyone who needs a jewelry or
gemstone appraisal. If I am fortunate enough to own
any more jewelry that is worth insuring, I will definitely
use Labtrade again. Continue
Jill H.
Cedar Rapids, Iowa
I am writing to express my complete satisfaction with
my experience with Labtrade. I was hesitant at first
to send my piece of jewelry to a place I have never
seen in person, and had found on the internet. But
the customer service was beyond my expectations, the
report is very thorough and well done, and the timeliness
of the turn around was amazing! I will be sending
more jewelry to Labtrade in the future, and expect
to be able to obtain higher prices for my estate jewelry
than I have in the past. Continue
Lawrence L.
San Diego, CA
Labtrade's appraisals, rates, and customer service
are all great. nice professional appearance, one of
the lowest cost/appraisal in the industry - if not
the lowest, and emails are returned relatively quickly
- under an hour. Best Bang for your buck jewelry cert
co. out there. Continue
Perry S.
Muscatine, Iowa
I just started to get appraisals.But so far I'm very
pleased with the gemstones I have had done so far.
You have been very prompted and I think fair with
your appraisals. So far I can say I have been very
very well taken care of. Thank You. Continue
Trudi K.
Orlando FL
As a neophyte to the gemstone appraisal world, my
quest for knowlege began at a nationally known bookstore
chain, hoping to find GemStone Appraisal For Dummies,
but instead led me to he LGL website among others.
I was skeptical at first how the other sites charged
on average $400 per piece and LG $35, but after receiving
my 3.5ct Sapphire ring back today safe and sound with
the professionally laminated , easily understandable
desciption and value (for this novice!), I am so sold
on this company that I am sending my Emerald ring
tomorrow! Thank you for a nice job LGL. Continue
Ann M.
Bunnell, FL
I am quite happy with the appraisals I received from
labtrade for my emeralds. They were done quickly and
returned to me in a timely manner. I am sure I will
be using their services again in the near future and
have recommended them to my associates in the gemtrade
business. The appraisals were key in the sale of my
emeralds. Continue
Elton R.
Alto, GA
Dear Labtrade, I would like to thank you for the excellent
service you provided on the appraisal of the three
CT Tanzanite. Your accuracy is astonishing. Your timeliness
was superb and I would not hesitate to use your service
again. It is great to know there is reliable appraisal
service available with Labtrade. Thanks Again. Continue
Lloyd W.
Family Gems, Greely, CO.
I am very pleased with the efficiency and high quality
of the appraisal which I received from Labtrade Laboratory.
The gold/diamond ring sold very quickly, and my customer
was delighted to have a reliable appraisal to accompany
the purchase. Thank you, Labtrade! Continue
Michael M & Company.
Belchertown, MA
LabTrade offers the most professional, cost effective
report/appraisal service on the market today. We move
a considerable amount of closeout goods on various
auction venues (both online and "live") and by adding
a LabTrade report we significantly increase our response
and final selling price. This is a perfect example
of "added value" in my book. The reports have a very
professional appearance, are accurate and extremely
helpful in the sales cycle. Continue
Lydia B.
Frost, TX
I wanted to take a moment to write a brief note to
say how much I appreciate and trust the appraisals
I have receive from Labtrade. I have to admit, I was
a bit nervous the first time I dropped a few of my
items off into the mail to your company as basically,
the only information I had about you I discovered
on your web site and from having received one of your
appraisals with a ring I purchased at auction. My
fears were laid to rest by the professionalism and
promptness exhibited by your company. The appraisals
from Labtrade are of the highest and enduring quality!
Over the years I have purchased many appraisals and
know the difference. I especially like that they are
laminated and that they include a photo of the item.
Having a photo leaves no room for doubt that the appraisal
is for the item in question and not a substitute.
I feel this is especially important when selling at
web bases auctions and one's buyers are usually strangers
to one another. I am an avid gemstone jewelry collector,
not only for myself but I offer many lovely pieces
for sale on Ebay. Having an item listed with such
a professional appraisal has increased my sales volume
and prices tremendously and dramatically enhances
my credibility!! For that I would like to say a hearty
"Thank You"! With deep respect and appreciation. Continue
Warner S.
Anniston, AL
Dear LabTrade Personnel, This is a note of appreciation
thanking you for your services. I am compelled to
tell you that your appraisal service SAVED me about
$ 10,000. For several years I have been doing business
with a supplier and have become comfortable with the
goods provided to me. I used to make it a practice
of carefully examining what had been sent to me.....until
I bought a parcel of ruby from this same supplier.
For some reason I let careful inspection slide past
me on this one occasion when I bought this parcel.
Ruby is a gem that I rarely buy but because of my
previous purchase experience with this supplier I
let careful inspection slide past me when acquiring
this parcel. After receiving these gems I sent a few
stones to your lab for inspection and appraisal only
to discover that this very reputable company had sold
me well-crafted synthetics which appeared to me as
middle line goods. Once learning this I contacted
the owner of the company immediately to inform him
of the situation and to have it corrected. I do believe
his response was sincere when he stated that he did
not know the gems were synthetic and that the cutting
house overseas had duped him. Who knows what happened
for sure but I do know that you saved me a bundle
of cash ! Thanks for being professionals in your work.
Continue
Wesley C.
Greenville, SC
I received. my reports back today and was well pleased
with the results. All items were professionally described
and appraised and the pictures were well done. I was
very impressed with the way the reports were prepared
and laminated. Each ring and gem was described correctly
and in detail. I will be doing business with you again.
Thanks. Continue
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